Refund and Cancellation Policy

Fruit Punch Digital – Refund & Cancellation Policy
Last Updated: 30/3/2025

1. Overview

This policy explains our approach to service cancellations and refund eligibility. It applies to all clients and services provided by Fruit Punch Digital Ltd.

2. General Refund Terms

• We do not provide refunds for services already rendered unless required by New Zealand consumer law.
• Refunds will not be issued for partially used service periods (e.g. mid-month cancellations).
• Deposits, onboarding/setup fees, and third-party costs (e.g. domains, licences, or advertising spend) are non-refundable.

3. Specific Services

3.1 Website Design

• 50% deposits are non-refundable once work has commenced.
• Remaining balances must be paid prior to handover.
• Work completed up to cancellation will be invoiced and payable.

3.2 Monthly Hosting

• Hosting fees are billed monthly in advance and are non-refundable.
• Cancellation requires 90 days’ written notice via email or our cancellation request form.

3.3 Retainers & Ongoing Services

• Retainer fees are invoiced monthly and are non-refundable.
• Cancellation requires 30 days’ written notice unless otherwise agreed.

4. How to Cancel

You can cancel a service by contacting us via accounts@fruitpunch.digital.

We recommend providing as much context as possible so we can ensure a smooth transition.

5. Refund Processing

• Approved refunds will be processed to the original payment method within 10 business days.
• A confirmation email will be sent once the refund is issued.

6. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion, particularly in cases of:

• Duplicate billing
• Overpayment
• Service interruptions caused by Fruit Punch Digital

7. Questions

If you have any questions regarding this policy, please contact us at:
Email: accounts@fruitpunch.digital