Bills & Payments FAQs

How can I pay my Fruit Punch Digital bill?

We appreciate your prompt payment, as it enables us to provide you with even better service. To help you keep your account up to date, we offer several convenient payment options.

Pay by internet banking

Account Name: Fruit Punch Digital (via HNRY)
Bank: ASB Bank Limited
Account: 12 3192 0460733 37
SWIFT/BIC: ASBBNZ2A
Reference: (Invoice Number)

Online

You can make a secure card payment online via our online payment system.
You can do this by clicking the ‘View and pay online now’ link supplied with your invoice.

Please have your credit or debit card details on hand to make a payment.
For debit and credit cards transaction fees are passed to the client and are 2.49% of the invoice value.

Our invoicing process

You will receive invoices and statements for the following month by the 1st of each month. Payment is due 20 days later, on the 20th. Monthly invoices, along with attached statements, will be sent via email directly to your account contact.

Payment Notifications

If your payment becomes past due, you will receive automated email notifications to the email address on file, with instructions on resolving the issue.

Service Suspension Due to Non-Payment

  • Accounts are at risk of suspension if payment is not received by the day following the invoice due date.
  • Suspensions typically occur between 1:00 a.m. and 5:00 a.m., two days after the payment is overdue, regardless of weekends or holidays.
  • Suspended accounts can only be reactivated after the overdue balance and any applicable late fees have been paid.

What happens if I dont pay?

If you are unable to make payment we reserve the right to halt all services including hosting of your website until payment is made.

What If I am unable to make payment?

If you are unable to make payment for any reason, please contact us as soon as possible to discuss your options: accounts@fruitpunch.digital

Invoice disputes

We must be notified in writing within 5 calendar days from the date you first received the invoice.

The client is required to specify the reason for the disagreement and must pay the undisputed portion of the invoice by the due date.

For any queries on disputed invoices, please send to accounts via email at accounts@fruitpunch.digital 

Your queries will be redirected back to your account manager for resolution and where required the invoice will be amended for payment.

Overdue invoices

A late payment fee of 10% per month is added on overdue accounts.

Accounts not paid within 90 days will be forwarded to a debt collection agency and the account holder will be responsible for paying any administration costs, collection costs and legal fees.

Our details

Fruit Punch Digital
30 Dexter Avenue
Mount Eden,
Auckland 1024,
New Zealand

Account Name: Fruit Punch Digital (via HNRY)
Bank: ASB Bank Limited
Account: 12 3192 0460733 37
SWIFT/BIC: ASBBNZ2A
Reference: (Invoice Number)

GST No: 71 224 317
GST (if any) is payable by you on our fees.

We know you have a choice, thank you for choosing Fruit Punch Digital.
You can view our full terms of engagement here.