Bills and Payments Policy

Fruit Punch Digital – Payment & Billing Policy
Last Updated: 30/03/2025

This policy applies to all invoicing, payment collection, and billing-related procedures for services provided by Fruit Punch Digital.

1. Overview

We appreciate your prompt payment, as it allows us to deliver high-quality services efficiently. This Payment & Billing Policy outlines our accepted payment methods, invoicing process, late payment handling, and related procedures.

2. Payment Methods

2.1 Internet Banking

• Account Name: Fruit Punch Digital Limited
• Bank: ASB Bank Limited
• Account Number: 12 3136 0648547 00
• Reference: (Please use your invoice number)

2.2 Online Card Payments

• Secure card payments can be made via the ‘View and pay online now’ link in your invoice email.
• Transaction fees (typically 2.9% + $0.30 NZD) apply for card payments and are passed directly to the client. The fee amount will be displayed before you confirm payment.
• Recurring billing may be available for some services — please contact us to enable automatic monthly payments.

2.3 International Payments

• Account Name: Fruit Punch Digital Limited
• Bank: ASB Bank Limited
• Account Number: 12 3136 0648547 00
• SWIFT/BIC: ASBBNZ2A
• IBAN: 12 3136 0648547 00
• BSB/Sort Code: 12 3136
• Reference: (Please use your invoice number)
• Beneficiary Bank Address: ASB Bank Limited, 12 Jellicoe Street, Auckland Central, Auckland 1010, New Zealand

3. Invoicing & Credits

• Invoices and statements are issued by the 1st of each month for the upcoming month.
• Payment is due by the 20th of the same month.
• Invoices are sent via email to your designated billing contact.
• Overpayments or credit notes will be applied to your next invoice unless a refund is requested in writing.

4. Payment Notifications & Reminders

• Automated reminders will be sent via email if a payment is missed.
• These notifications include clear instructions for resolving the issue.

5. Overdue Payments

We encourage all clients to pay on or before the due date. A short grace period may be applied at our discretion, but we reserve the right to suspend services immediately after the due date without further notice.

5.1 Service Suspension

• Services are at risk of suspension starting the day after the invoice due date.
• Suspension usually occurs between 1:00 a.m. and 5:00 a.m., two days after payment becomes overdue.
• Suspended services will only be reactivated once the full overdue amount and any late fees are paid.

5.2 Late Payment Fees

• A 10% monthly late fee applies to all overdue invoices.

5.3 Debt Collection

• Invoices more than 90 days overdue will be referred to a New Zealand debt collection agency.
• You will be liable for all associated costs, including administration fees, legal expenses, and collection charges.

6. Invoice Disputes

• Any invoice dispute must be submitted in writing within 5 calendar days of the invoice issue date.
• You can do this online via https://fruitpunch.digital/invoice-dispute/
• Alternatively, email your dispyte to: accounts@fruitpunch.digital
• The client must clearly specify the disputed amount and reason.
• The undisputed portion of the invoice must still be paid by the due date.
• All dispute-related correspondence must be sent to: accounts@fruitpunch.digital

7. Inability to Pay

• If you’re unable to make payment, please contact us immediately to discuss options.
• We may agree on a temporary hold, payment plan, or alternate arrangement at our discretion.

8. Consequences of Non-Payment

• Continued non-payment may result in termination of services, including website hosting and platform access.
• Data, websites, and related materials may be deleted following service termination.

9. GST & Tax Information

• GST Number: 145-140-676
• GST (15%) is applied to all invoices for clients based in New Zealand.
• International clients will not be charged GST.
• GST (if applicable) is added to invoices and payable by the client.

10. Refunds

• We do not offer refunds for services already rendered unless otherwise required by law.
• Unused time or partial service periods are non-refundable unless explicitly agreed in writing.

11. Contact Details

Fruit Punch Digital
30 Dexter Avenue
Mount Eden, Auckland 1024
New Zealand
Email: accounts@fruitpunch.digital

Thank you for choosing Fruit Punch Digital. We value your business.

You can view our full Terms of Engagement here, as well as our Refund & Cancellation Policy and Website Hosting Policy.